Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location but generally take 2-4 weeks depending on customs clearance.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops may have specific return restrictions.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Critical Role clothing?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on graphic designs.